Support

Satmaster Pro Mk9.x and Mk8.x series releases are currently supported.

If currently supported software, is lost or damaged, we will replace it by electronic delivery usually within one working day at no charge. Source code for long obsolete releases, such as 7.x, Satmaster+ or earlier, cannot be resurrected so please upgrade to the latest supported series.

Support queries by email are usually answered the same day if time zone difference allows. Please give full details of the problem and, if possible, attach an example output file. If you don't have our current email address please use the contact form to establish communication.

It is rarely practical to answer technical questions over the telephone so we only provide email support. There are no scripted (canned) replies, issues are investigated and treated individually.

Finally, please feel free to contact us with any questions, suggestions or comments. Arrowe has been developing and trading Satmaster Pro on-line since 1994.